WELCOME TO R&R SKINCARE
How can I order?
You can place an order via our website and get your R&R Skincare order delivered straight to your home. If you are in Ghana or Nigeria, you have the option to visit our stores - simple search 'R&R Skincare' on Google Maps for the location details.
Do you ship worldwide?
We currently offer direct delivery to the UK, U.S.A, Ghana, and Nigeria, so your skincare dreams are just a click away!
If you're outside of these places and want to experience R&R Skincare, send us an email at info@randrskincare.co with your product wish list and full address. Our team will generate a bespoke shipping quote just for you!
How much is shipping?
This depends on what country you are ordering from.
We have warehouses that will pack your orders for you in the U.K, U.S.A, Nigeria and our home, Ghana which keeps shipping costs low and delivery time frames short.
You can view our delivery rates here.
How long does delivery take?
Once your order has been processed, delivery generally takes between 1-5 working days, but this depends on where in the world you are located and which shipping option you select at checkout.
You can view delivery timelines here.
How long does it take you to process orders?
Please allow up to 2 working days for your order to be packed and processed for delivery.
This timeframe excludes weekends and all public holidays in Ghana, Nigeria, the UK and the USA.
Can I order over the phone or via WhatsApp or on social media?
No ,we do not accept orders via WhatsApp, phone call or social media. You can visit our website to shop.
Where else can I buy R&R Skincare?
You can shop via our amazing Retail Partners:
Ghana
- The Lotte
- MIG Mart
Nigeria
- Beauty Hut
- Bracketts Beauty
How can I track my order?
You will be sent a tracking number via email once your order has been despatched from one of our warehouses.
If you are in Ghana or Nigeria and haven’t received your order within the allocated timeframe, you can email info@randrskincare.co for assistance.
Can I change my order?
If your order has not yet been processed for delivery there may be the chance for you to make a change. However, if your order has already been processed, we will not be able to make any changes and you will need to place a new order.
Please note that our head office team operate on GMT time zone and therefore may only see your change request once our fulfilment team has already packed it.
What can I do if I need to change my shipping address?
Please contact us as soon as possible and if the order has not been shipped yet, we will be able to update your address. However,. if the order has already been shipped we will not be able to make any changes.
How can I contact customer service?
You can send an email to info@randrskincare.co. Our team aims to get back to you within 72 hours (excluding weekends and public holidays).
What is your exchange/ return policy?
Due to the nature of our products being cosmetic items, we do not accept returns or exchanges. If your product is damaged, please send details and photos to info@randrskincare.co.
You can view our full policy here.
Can I get a discount on my order?
Sign up to our mailing list and you’ll be the first to know when we are offering promotions and special offers.
What payment methods do you offer at checkout?
We accept all debit and credit card payments.
For customers in Ghana and Nigeria, you have the option to make payment for your order via MoMo or Bank Transfer. Please be sure to send us your order number and a screenshot confirming your payment to info@randrskincare.co.
Your order will not be processed until payment has been received. If payment is not received with 3 days, the order will be cancelled.
How do I become an R&R Skincare retail partner?
We are always open to exploring new retail partnerships. You can send an email to info@randrskincare.co with details about your business and we will send you our catalogue with information about our products along with our wholesale price list, MOQ and terms.
I have a hotel/ spa and would like to use R&R Skincare products there…
We have a hospitality range specifically for hotels and restaurants. For spas, we offer salon-sized options, perfect for use in massages and other treatments.
For more information, please email info@randrskincare.co
I want to buy your products in bulk for my even, can I get a discount?
We offer discounts for bulk orders. Please send us an email via info@randrskincare.co (letting us know what you plan to order and the quantites) and our team we will let you know our bulk pricing tiers.
Where are R&R Skincare products made?
R&R Skincare is proudly made in Ghana!
Our entire supply chain is based in Ghana, we source our ingredients here, formulate and produce our products here.
You can learn more here.
When was R&R founded?
R&R was founded in 2010 by our CEO, Valerie Obaze. You can learn more about the origins of R&R Skincare here.
What is WSDP?
WSDP (Women of the Savannah Development Project) is our social arm which focuses on empowering and supporting the women involved in the production process of the shea butter that we use in our formulations.
You can learn more about WSDP here.
Product / Ingredient FAQs
What is shea butter?
Shea butter is a nutrient-rich natural butter extracted from the nuts of the shea tree, which grows in Ghana. Packed with vitamins A, E, and F, it deeply nourishes, hydrates, and protects the skin while promoting a healthy, radiant glow.
At R&R Skincare, we use 100% pure, unrefined shea butter to ensure your skin gets the maximum benefits.
Learn more about Shea Butter here.
What is African black soap?
African Black Soap is Africa’s ancient cleansing secret for ageless skin! It is a traditional, all-natural cleanser handcrafted from plant-based ingredients and helps with deep-cleansing, clarifying, and skin-balancing properties.
You can learn more about African black soap here.
Which products are good for dry skin?
We would suggest trying out our Shea Body Oil or Whipped Shea Body Butter for dry skin. These products are rich in fatty acids and deeply moisturise and nourish the skin, leaving it soft, smooth, and plump.
Should I pick the Shea Body Oil or Whipped Shea Body Butter?
It all depends on your personal preference!
Our Shea Body Oil is lightweight and fast absorbing, leaving your skin with a soft, radiant glow. Our Whipped Shea Body Butter is rich creamy, and deeply nourishing, perfect for dry or extra-thirsty skin.
Liquid Black Soap vs Black Soap Bar, what should I choose?
It is totally up to you and your preference. The bar soap and liquid are equally as effective in aiding in the health of your glowing skin. If you typically prefer using bar soaps, then try our Black Soap Bar. If you’re more of a shower gel person, our Liquid Black Soap is for you!
Are your products suitable for babies and pregnant women?
Yes, our products are for EVERYONE! Every household should have some R&R Skincare.
We would recommend our ‘Pure’ range of products for babies & pregnant women.
P.S: Our Shea Body Oil is known to help reduce the appearance of stretch marks.
Are your products suitable for all skin types?
Absolutely, our products are formulated to be gentle and effective for all skin types, including sensitive skin. If you have specific concerns, please refer to the product descriptions on our website for more information.
What’s the shelf life of R&R Skincare products?
This varies from product to product. On the packaging, you will see a symbol that looks like an open jar – the number inside the jar will tell you how long you have to use the product once it has been opened.
I live in a cold climate and my oil is not pumping...
Due to it being an 100% natural product (with no preservatives) in extremely cold temperatures, our Shea Body Oil may appear to slightly solidify. If this happens, immerse the bottle into a bowl of warm (not boiling) water and your oil will return back that liquid gold that you love.
Does shea oil make your skin darker?
No, that is a myth! It is the sun that makes your skin darker, not shea butter or shea oil. We recommend that you wear sunscreen daily to protect your skin from the sun.